L A Smith is part of The Roberto Group, a UK-based supplier of clothing, ties and accessories with a global outlook. www.robertogroup.com
We try very hard to despatch all orders received before 13:30 the same day.
UK orders, including Northern Ireland and outlying islands, are despatched on a 1-2 day service, so you will receive them either the following day, or the day after that.
Republic of Ireland orders are despatched on a 1-3 day service, so it may take a day longer for you to receive your goods.
For orders over £150 (UK) or €175 (Republic of Ireland), we don’t charge delivery at all. Orders under those amounts attract a ‘small order charge’ of £7.50 (UK) / €12.00 (Republic of Ireland), which simply reflects our costs in despatching smaller orders.
On the very rare occasion that product arrives with you that isn’t in perfect condition for whatever reason, or wasn’t what you expected, of course we will accept it back into stock and issue a credit note promptly for both the goods and the postage to return it to us.
We try to be flexible and helpful and accept back other returns wherever possible provided (a) the goods were despatched to you within the past month, (b) the goods are returned in perfect order, including swing tags, labels, etc.
In cases where our flexibility and helpfulness are being taken advantage of, we reserve the right to impose a restocking charge of 25%.