Deliveries, Returns & Refunds
We try very hard to despatch all orders received before 13:00 the same day, if stocks allow.
Mainland GB orders are despatched on a Next-Day service, or by Royal Mail First Class, so you will typically receive them the next business day.
Orders for the rest of the UK - Northern Ireland and outlying islands, are despatched on a 1-2 day service, so you will typically receive them the next-but-one business day, although it may take a little longer.
Republic of Ireland orders are despatched on a 1-3 day service, so it may take a day longer for you to receive your goods, especially with customs and VAT clearance protocols to complete.
For orders of £150 (excluding VAT, UK) or €200 (Republic of Ireland) or over, we don’t charge delivery at all. Orders under those amounts attract a ‘small order charge’ of £7.50 (UK) / €12.50 (Republic of Ireland), which simply reflects our costs in despatching smaller orders.
Returns and Refunds
On the very rare occasion that product arrives with you that isn’t in perfect condition for whatever reason, or wasn’t what you expected, of course we will accept it back into stock and issue a credit note promptly for both the goods and the postage to return it to us.
We try to be flexible and helpful and accept back other returns wherever possible provided (a) the goods were despatched to you within the past month, (b) the goods are returned in perfect order, including swing tags, labels, etc.
In cases where our flexibility and helpfulness are being taken advantage of, we reserve the right to impose a restocking charge of 25%.
Please call 01732 885865 or use our Contact Form to ask for a Returns Form to complete and send with your returned goods – or to ask any questions about deliveries or returns.